Curtis Brae provides services to you subject to the conditions shown below. If you visit or shop at Curtis Brae you accept these conditions. Please read them carefully:
All orders for UK delivery are subject to a £4 minimum postage charge.
As from 2nd April 2013, Royal Mail introduced a new scale of charges for parcels to be posted. With the reduction in permitted size of a small parcel, most products on our website are now classed as medium sized parcels and this has increased the delivery charges. All default delivery charges shown on the checkout page reflect the cost of postage for a medium sized parcel, however, if your order is such that a small parcel rate can be used, we will adjust the cost accordingly and advise you by email.
Your order should arrive within 7 days and may require a signature on receipt. We use the Royal Mail Postage Services for all orders in this instance.
Special Delivery - next day delivery is available for delivery by 1 pm. Please order by midday Monday - Thursday; we regret we cannot deliver on a Saturday or Sunday.
At certain peak times of the year such as Christmas or during Royal Mail industrial disputes, we strongly recommend that you select the Special Delivery service to ensure swift and safe delivery. This particularly applies to delivery addresses inside London.
Overweight, bulky or high value items
Additional postage surcharges are attached to some items. These surcharges will be added to your basket before checking out and these items are noted as such in their copy.
We deliver worldwide by small packet airmail (either with or without a signed for service) or AirSure where applicable. The following postage and insurance charges are applied by default when you select your location to be delivered to:
The default postage charge is a guide only. The final postage and insurance charge applied will be subject to the following:
Outside the EU you may have to pay local import duties.
To contact us from overseas, please:
email - Eshop@curtisbrae.co.uk
call - +44 1789 267 277
Returns & Refunds
We guarantee to replace or refund any item that does not live up to your expectations.
Please return the item to us unused and in its original packaging for an immediate refund or exchange.
Our guarantee is in addition to your statutory rights.
We are sorry, but we can only action a refund or replace the item once the original parcel has been received by us. Refund of any return postage will be at the discretion of Curtis Brae.
42A Henley Street
Tel: 01789 267 277
VAT Registration: GB 754 0182 47
The currency conversion facility is a guide only. We process payments in GBP only, your issuing bank will convert this sum into the local currency at the time they receive it at the Interbank exchange rate applicable.
Additional Ts & Cs
When you visit Curtis Brae or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Risk of Loss or Delay
Curtis Brae shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.
With respect to items sold by Curtis Brae, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CURTIS BRAE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CURTIS BRAE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM CURTIS BRAE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CURTIS BRAE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.